Frequently Asked Questions (FAQ) – 9thread

    Welcome to the 9thread Help Center! Below, you’ll find answers to frequently asked questions about our pet products, services, and policies.

    Are your products authentic? Absolutely! At 9thread, we handpick every product for quality and authenticity. We pride ourselves on offering unique and top-quality pet accessories that are built to last and make your pets look and feel amazing.

    What is 9thread? 9thread is a premium pet products brand that offers a wide selection of accessories and essentials for your furry friends. From stylish pet apparel and fun toys to practical pet care items, we provide everything your pets need to stay happy, healthy, and comfortable.

    Where is 9thread located? We are based in the United States. Our physical store is currently not available, but you can shop our full collection of pet products online at www.9thread.com.

    Do you have a physical store I can visit? At the moment, 9thread operates as an online store. However, you can explore our extensive collection and order products through our website. We aim to offer the best online shopping experience for pet lovers!

    How much does shipping cost?

    • Orders over $50.00: Free Standard Shipping.
    • Orders under $50.00: A flat rate of $4.95.
    All orders are shipped via tracked standard ground shipping with a typical delivery window of 3–5 business days.

    Do you offer Local Pickup? Currently, 9thread does not offer a local pickup option. All orders are shipped directly to your address.

    What is your online order cut-off time? Our daily order cut-off is 7:00 PM Eastern Time (ET). Orders placed before this time are processed and shipped within 0–1 business day.

    What is your return policy? We offer a 30-day return window for unused and unopened items. Please make sure the items are in their original packaging. Restocking Fees: We do not charge any restocking fees. How to start a return: Please email us at support@9thread.com to initiate a return. For more details, refer to our full Return & Refund Policy.

    Contact Information

    If you have any questions regarding your shipment, our Omaha team is here to help:

    • Company Name: 9thread
    • Phone number: +1 639-524-2796
    • Email: support@9thread.com
    • Physical address: 867 Broadway, New York NY 10003, United States

    Store Hours (Central Time):

    • Mon & Sun: 10:00 AM – 7:00 PM
    • Tue – Thu: 10:00 AM – 8:00 PM
    • Fri – Sat: 10:00 AM – 9:00 PM