Effective Date: 4.3.2026

    9thread.com is operated by 9thread.

    Location:
    867 Broadway, New York NY 10003, United States

    Email: support@9thread.com
    Phone: +1 262-201-9016

    At 9thread, we value your privacy and are committed to safeguarding your personal information.

    1. Information We Collect

    We may collect the following information when you use our website:

    • Full name
    • Billing and shipping address
    • Email address
    • Phone number
    • Payment details (processed securely through third-party payment providers)
    • IP address and browser information

    2. How We Use Your Information

    We use your information to:

    • Process and deliver orders
    • Provide customer support
    • Send order updates
    • Improve our website experience
    • Prevent fraud and unauthorized transactions

    We do NOT sell or rent your personal information to third parties.

    3. Payment Security

    All payments are processed securely through trusted third-party payment gateways. We do not store your credit card information on our servers.

    4. Cookies

    We use cookies to:

    • Improve website functionality
    • Analyze traffic
    • Enhance user experience

    You may disable cookies in your browser settings.

    5. Data Protection

    We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.

    6. Your Rights

    You may request access, correction, or deletion of your personal data by contacting us at support@9thread.com.

    SHIPPING POLICY

    9thread.com is operated by 9thread.

    Order Processing Time

    • Orders are processed within 1–3 business days.
    • Orders are not processed on weekends or public holidays.

    Shipping Time

    Estimated delivery times:

    • Domestic (U.S.): 3–5 business days
    • Delivery times may vary depending on location and customs processing.

    Shipping Costs

    Shipping fees are calculated at checkout based on destination and order weight.

    Order Tracking

    Once your order ships, you will receive a confirmation email with tracking information (if available).

    Customs & Duties

    International customers are responsible for any customs duties or import taxes required by their country.

    Lost or Damaged Items

    If your order arrives damaged or is lost in transit, please contact us within 7 days at support@9thread.com.

    Contact Information

    If you have any questions regarding your shipment, our team is here to help:

    • Company Name: 9thread
    • Phone number: +1 262-201-9016
    • Email: support@9thread.com
    • Physical address: 867 Broadway, New York NY 10003, United States

    Store Hours (Central Time):

    • Mon & Sun: 10:00 AM – 7:00 PM
    • Tue – Thu: 10:00 AM – 8:00 PM
    • Fri – Sat: 10:00 AM – 9:00 PM