Return & Refund Policy – 9thread
Last Updated: April 11, 2026
At 9thread, we aim to provide a clear and fair return process for our customers.
Return Eligibility
Customers may request a return within 14 days of receiving the item.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation) is required
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to shipping issues)
- Items returned after the 14-day return period
- Products not in original condition or packaging
Return Process
To initiate a return:
- Contact us at support@9thread.com
- Provide your order number and reason for return
- Our team will review your request and provide return instructions
Returns must be approved before sending the item back.
Return Shipping Cost
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Please contact us within 48 hours of delivery
- Include clear photos of the item and packaging
We will review the case and provide a suitable resolution.
Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method (Stripe)
- Refund processing time: 3–7 business days
Late or Missing Refunds
If you have not received your refund:
- Check your Stripe account
- Contact your payment provider
- If the issue persists, contact us for assistance
Order Cancellation
Orders can be cancelled before they are processed.
Once an order has been processed or shipped, cancellation may not be possible.
Contact Information
For any return or refund inquiries, please contact us:
Phone: +1 262-201-9016
Email: support@9thread.com
Physical Address: 867 Broadway, New York NY 10003, United States